รีวิวโรงแรม Granvia Osaka: บริการดีเยี่ยม ทำเลสะดวกสบาย

M T

1 month ago

Location is great and rooms are fine (very basic) but service and facilities are poor. The hotel needs more experienced people to work on the reception floor. Booking a restaurant took 20 minutes and one of the girls was impolite. Was also told our bags were being brought up but they never came so we had to go back down an hour later to get them. Also surprisingly for Japanese hotel there’s no laundry room - instead you can pay a high amount for them to do your laundry.

Kylie Maxwell

1 month ago

This hotel had an excellent location and an excellent shower but on the whole the room was very tiny and we had to open our bags on our beds. There was a good hair dryer and we liked that we could access icecream in the vending machines on our floor. The supply of ice was convenient too.

karolina ౨ৎ * .•

3 months ago

Staff is absolutely wonderful and will go out of their way even if they don't all speak english to help you. The room is of good size but a lot of space is taken up by beds + your luggage. The breakfast buffet is delicious and impressive, so much choice from different cultures, western and local cuisine as well as meal options and very kind staff. Very convenient as it's close to the station, but there aren't many things to do outside the hotel within 1/2km radius aside from wandering in the streets. I loved it (^o^)

Francis Kwang

2 months ago

Great location as it’s directly above the Osaka Station. Elevator to the 19th floor reception is conveniently located near the Central Ticket Station and near all the shops. The room is small - very hard to accommodate 3 person. There’s hardly any space to walk or stand.

GOD OF TRAVEL

2 months ago

Very dated. Still using shower curtains. No electricity plug in next to bed. That tells you how old the hotel is. Haha. Charge your phone before going to sleep. Location is very convenient. On top of Osaka JR station.

Elana_K

3 months ago

We decided we'd try to save a little money while staying in Osaka, to make up for more luxurious accommodations we enjoyed elsewhere on our trip. By booking a non-deluxe room at the Hotel Granvia Osaka, we succeeded on this front. Furthermore, the hotel was conveniently located in the JR train station. This facilitated our arrival and departure, and also provided easy access to/from Universal Studios. The staff was generally helpful and friendly. That's about all the good I can say about our time at this hotel. We had booked a standard twin room, which is one of the lower class rooms on offer. And "class" is the perfect word to use, because this hotel hugely emphasizes the haves and the have-nots. The 'haves' have rooms on the upper floor. They have a private lounge. They have a dedicated elevator. When they go to the hotel breakfast in the morning, they are escorted to the main dining area beneath the opulent chandelier, whereas we plebs are shuffled off to a more understated room on the side, even though we will all be sharing the same buffet. It's actually sort of hilarious. If I had paid to be on the special floor, I'd probably have a completely different impression of this hotel. As it is, my experience reflects the "standard" experience. The hotel elevator is very slow. There are seemingly several elevators, but only one or two appear to be operating at any time. The elevator takes long to arrive, and stops at many floors, including the mid-level lobby EVERY time, whether anyone requests it to stop there or not. Do factor the elevator travel time into your commute. The standard guest rooms are reasonably sized, and were probably considered nice and high end, once upon a time. But now, they are old. Outdated and worn out. Signs of wear and tear are everywhere. There are black spots on the grout in the bathroom. The room has an irritating, musty smell throughout. The closet contains an air deodorizing spray, but it doesn't help. The hallways are dizzingly long. We were sort of close to the elevator, but I could imagine the walk there might be substantial, depending on where you are positioned. We certainly made do staying here, and it got the job done for the couple of days we were in Osaka. But our room was definitely not a place we looked forward to returning.

255JulieG

4 months ago

Impressive entrance and reception area belies the room offerings. We booked a double and a twin room for 2 nights and were incredibly disappointed with the rooms allocated. Both had an internal small window with dark view of more hotel windows. Rooms were small and tired. Bathrooms were like caravan type. Nowhere to put luggage and 5 hangers on a rail. We spent as little time in there as possible as it really was very depressing. Very good location but a definite short stay hotel.

ruthg113

5 months ago

Wonderful hotel, the room was clean and stylish with a great view, ideal location, friendly staff, wonderful surroundings, great breakfast, Hotel is within walking distance of lots of beautiful sightseeing venues. Caught our first glimpse of blossom here, which was magical.

joemess

5 months ago

You can't get much closer to the station than this. Amazing staff, great rooms, and a wonderful vibe set this hotel apart from the others. The closeness to the station is definitely a plus. If you opt for a granvia room you'll have access to the lounge.

prabirg59

6 months ago

⏰ check in 15.00 hrs check out 12.00 hrs 🅿 No Parking.  Activity None 💼 Business Centre 🛫 Airport  Km 55 km 🚂 Osaka Umeda 900 ft 🐾Pets not allowed  🤷‍♂Language : English basic,  Japanese I visited this  property in Mry 2024 with my wife am . We booked one Casual Double room with no view on standard floor. We arrived in the evening  and the check in process was smooth.  We paid INR 67k for 6 nights without breakfast . Let us now move to the review of facilities and my experience ( Rating have been assigned in a Scale of 1 to 5, 5 being highest):- A. Location : Located at 3 JR Osaka Station Annexe  in Umeda area at the heart of the city. Everything is closed by. Extremely well located. (Rating 5). B. Room :  The casual double room on the 25th floor that was allocated was of small size of 183 square feet with a large window . Room was modern and very basic with a queen  bed with a writing desk at the side of the bed,  refrigerator,  TV, 2 chairs with a small coffee table, a safe. Bed mattress was  comfy on the softer side, with large pillows and cushions and matching linens . The room was clean and have amenities like tea/coffee making facility. Two tetra pack of water are provided and tea/coffee  pouches replaced every day. Toilet is of moderate size and with a bath tub. Toilet is fitted with sanitary fitings of good quality and heated commode. . Toileteries like shampoo, shower gel, face wash, tooth brushes etc were provided. Quality of toileteries were of descent quality. Room is well lit with good  air conditioning with a large window with inside view. Additional pillows and blankets are provided on request. Room provides free wifi and signals are reasonably fast. However , the room lacks a wardrobe. There is hardly any space to move around. No luggage storage area. No body lotion provided. (Rating 3.5 ) C. Facilities : The hotel is a typical overnighter basic business hotel and don't have any spa, swimming pool. Each floor has vending machines for drinks and snacks. Laundry services available. (Rating 4) D. Dining options: The hotel has three options to serve your cuniliary requirement. Fleuve  at  serves breakfast and French and Italian cuisines. Shizuku serves Japanese cuisines. Sandbank bar is at the lobbylevel.  Nu ver of dining options are avaliable at the 14th to 16th floor food  courts of Daimaru Mall. (Rating 4.75). E. Overall service : The hotel has very well behaved team of staff at the reception and also at its housekeeping and dining room. All requests are met immediately with a smile. (Rating 4.75) F. Suggested improvement:- 1. The wardrobe was missing in my Room 5133; 2. There was hardly any space fir movement of two persons, hotel shouldn't have offered this room for double occupancy: 2. Body lotion should have been provided .  Overall:  Location  and helpful team of staffs are the major plus points. Room soze snd lack of wardrobe major negative. (OVERALL RATING 3.85)